Widdicombe Farm touring park, Torquay, Torbay, Paignton, Devon

Touring Pitch Holiday Terms & Conditions


Bookings

1. Bookings are for a maximum of 6 occupants per unit. Bookings will not be accepted where the majority of the party are under 25 years of age or group bookings whether single sex groups or mixed couples.

2. You are responsible for checking the details on the confirmation form. Please contact reception immediately if any details are incorrect. Changes after 14 days to your booked holiday will incur an administration fee of £10.00. A booking is only confirmed once a deposit has been received. All payments are taken through a secure gateway.

3. Specified pitches or requests to be sited together can only be guaranteed on bookings of 5 or more nights and upon receipt of £7.50 per individual booking payable when booking. We will endeavour to meet your request but reserve the right to change your pitch if required for operational reasons however your pitch request fee will be refunded.

4. Arrival is from mid-day and once sited you must not change to another pitch unless by prior agreement with reception. The issued unit label must be clearly displayed. Pitches are to be vacated by 11:00am on the day of departure. Late stays may be possible please ask at Reception.

5. Tent bookings are accepted on the understanding that campers will move their tent on their pitch every 7 days to allow the grass time to recover.

6. Cancellation of your booking will forfeit the following monies paid. Deposits, booking fees, pitch/friend request fees and cancellation plan payments are all non-refundable. You may be charged for the full dates booked if we have not received in writing at least 14 days before arrival notice of the need for cancellation. No refunds will be given if you choose to depart prior to the end of your booked holiday. We strongly advise you to arrange your own holiday insurance.

6a. Postponement and Cancellation due to Government Restrictions -This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.

7. A holiday cancellation plan is offered by Widdicombe Farm for touring caravan and motorhome holidays of 7 nights or more. We will guarantee to protect your payment up to and including 7 days before your holiday commences (excluding the holiday cancellation premium, pitch/friend request fee and the booking fee) due to redundancy, accident, injury, illness, or death of any member of your party or close relation. Supporting evidence such as Doctor’s note, Death Certificate, Redundancy Notice will be required to validate your claim. Payment of £2.00 per night is required when booking on holidays of 7 nights or more where the arrival date is not within 30 days of making the booking.

General

  1. Only one vehicle to be parked on each pitch. Extra vehicles to be parked on the appropriate overflow parking area as advised by Reception. All vehicles must clearly display the car pass and you must observe the 5mph limit around the park. All vehicles and units must be clean, fully maintained and in a roadworthy condition. Commercial vehicles will not be admitted to the park.
  2. A maximum of 3 dogs per unit are welcome at the owner’s discretion. You must notify us of the breed of dog/s when booking. Dogs must be always kept on a short lead and under control. Unfortunately, dogs are not permitted in any of the parks buildings, but we do have covered seating areas outside the restaurant and bar. We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately. We cannot accept any dogs listed under the Dangerous Dogs Act.
  3. Assistance dogs should be always clearly identifiable, and proof of assistance dog status will need to be shown on arrival.
  4. Washing and rotary lines can be used discretely but removed when not in use.
  5. A secure Wifi service is available throughout the park provided by Skylight Broadband and is used at your own risk. The user is bound by UK law and Widdicombe Farm accepts no responsibility for any loss or corruption of data or damage to equipment. More information on the service can be found at www.skylightbroadband.com or Tel: 01626 798225
  6. Visitors are welcome on the park between 10:00am and 10:00pm. To comply with Planning and Health & Safety Regulations all visitors must register with Reception however short their stay. Reception will direct them to the appropriate parking area and issue them with a valid car pass. We do not permit visitors with dogs and as an adult only park we are unable to permit visitors with children.
  7. Changes to our Facilities and Services- Some services and facilities may not be available during low season and you are advised to check with Reception to avoid disappointment. We reserve the right to withdraw the facilities and alter services at any time without notice if necessary, for operational purposes, to comply with the law and legislation or for Health & Safety reasons.
  8. Consideration to other park guests should be shown by always keeping noise to an acceptable level, particularly between 11:30pm and 8:00am. This includes when leaving the onsite restaurant or Bar. Radios, TV’s etc should be audible to you but not to your neighbours.
  9. The parks terms and conditions are for the benefit of all and we reserve the right to refuse admittance or to terminate your visit without refund of monies paid of any person whose conduct is detrimental to Widdicombe Farm or our guests. Terms and conditions may need to be amended at short notice to comply with government laws and guidance.
  10. The park owners shall not be liable to any person visiting the park for any personal injury, loss or damage to property including motorised vehicles however caused or sustained.
  11. Data Protection is particularly important to us and your information is stored on computer for the purpose of future bookings with us or for the distribution of our advertising material to you and under no circumstances will it be passed to a third party. If you would prefer not to receive promotional information from us, then please contact us. Full details of our Privacy Policy can be found on the Privacy Policy page on our website.

Complaints

In the event of there being a problem or dissatisfaction with any matter under our control whilst you are staying with us please report it to Reception immediately. This will give us the opportunity to investigate the matter and where possible resolve any issues so that you have an enjoyable and relaxed stay with us. If you choose to wait until you have returned home before making us aware of an issue, please write to us within 14 days of departure from the park. Please note that no compensation will be considered for complaints first raised after your holiday has ended.

If you have any unanswered questions, please go to our FAQ page.

Prices and special offers may be subject to change.

 

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