Touring Pitch Holiday Terms & Conditions
1. Bookings are for a maximum of 6 occupants per unit. Bookings will not be accepted where the majority of the party are under 25 years of age or group bookings whether single sex groups or mixed couples.
2. You are responsible for checking the details on the confirmation form. Please contact reception immediately if any details are incorrect. Changes after 14 days to your booked holiday will incur an administration fee of £10.00. A booking is only confirmed once a deposit has been received. All payments are taken through a secure gateway.
3. Specified pitches or requests to be sited together can only be guaranteed on bookings of 5 or more nights and upon receipt of £7.50 per individual booking payable when booking. We will endeavour to meet your request but reserve the right to change your pitch if required for operational reasons however your pitch request fee will be refunded.
4. Arrival is from mid-day and once sited you must not change to another pitch unless by prior agreement with reception. The issued unit label must be clearly displayed. Pitches are to be vacated by 11:00am on the day of departure. Late stays may be possible please ask at Reception.
5. Tent bookings are accepted on the understanding that campers will move their tent on their pitch every 7 days to allow the grass time to recover.
6. Cancellation of your booking will forfeit the following monies paid. Deposits, booking fees, pitch/friend request fees and cancellation plan payments are all non-refundable. You may be charged for the full dates booked if we have not received in writing at least 14 days before arrival notice of the need for cancellation. No refunds will be given if you choose to depart prior to the end of your booked holiday. We strongly advise you to arrange your own holiday insurance.
6a. Postponement and Cancellation due to Government Restrictions -This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.
7. A holiday cancellation plan is offered by Widdicombe Farm for touring caravan and motorhome holidays of 7 nights or more. We will guarantee to protect your payment up to and including 7 days before your holiday commences (excluding the holiday cancellation premium, pitch/friend request fee and the booking fee) due to redundancy, accident, injury, illness, or death of any member of your party or close relation. Supporting evidence such as Doctor’s note, Death Certificate, Redundancy Notice will be required to validate your claim. Payment of £2.00 per night is required when booking on holidays of 7 nights or more where the arrival date is not within 30 days of making the booking.
In the event of there being a problem or dissatisfaction with any matter under our control whilst you are staying with us please report it to Reception immediately. This will give us the opportunity to investigate the matter and where possible resolve any issues so that you have an enjoyable and relaxed stay with us. If you choose to wait until you have returned home before making us aware of an issue, please write to us within 14 days of departure from the park. Please note that no compensation will be considered for complaints first raised after your holiday has ended.
If you have any unanswered questions, please go to our FAQ page.
Prices and special offers may be subject to change.