Widdicombe Farm touring park, Torquay, Torbay, Paignton, Devon

Frequenty Asked Questions - FAQs

Any questions you may have are hopefully answered in this section, but if you cannot find the answer, you're looking for please contact us on 01803 558325 or email info@widdicombefarm.co.uk.

COVID-19

Q. I have a holiday booked but what happens if we are in a lockdown area?
If you are due to arrive and your local area is put into lockdown with travel restrictions in place, please do not travel. Call us on 01803 558325 to discuss the options available.
Q. I have a holiday booked, but I have symptoms of COVID-19
If you or any member of your household or booking party are experiencing any symptoms of COVID-19 or have been told to isolate, please do not travel. Call us on 01803 558325 to discuss the options available.
Q. I am due to arrive soon, but I have been told to Self-Isolate.
If you have been in contact with someone who has tested positive for Covid-19 and told to self-isolate, please do not travel. Call us on 01803 558325 to discuss the options available.
Q. What do I do if I develop symptoms of Covid-19 during my stay?
If you or any members of your party develop symptoms of covid-19 whilst on the park you must return to your accommodation immediately. Please notify Reception by calling 01803 558325 (Do not come to Reception). You will be asked to return to your home address as soon as it is safe for you to do so in order to keep safe all our other guests and our staff. For medical advice call NHS 111.
Q. I am booked in a static holiday caravan do I need to bring my own bedding/linen?
Yes, please bring your own duvets, pillows, and bed linen as this is the safest and most hygienic way to operate during the covid-19 pandemic. However, we appreciate they can be bulky so if you would rather, we can provide these items safely for a small additional charge. Please contact Reception to discuss your options and costs.
Q. I have a touring pitch booked; do I need to be able to self-contain?
We are encouraging you to be able to self-contain wherever possible. We have plenty of semi-serviced, full serviced and premium pitches which make self-containing so much easier and safer. Be assured that we are regularly sanitising the communal areas and the serviced pitches between guests departing and arriving. Hand sanitiser is also situated at all the communal points for you to use before and after using the area.

GENERAL

Q. When is the park open?
The park is open Mid-March to Mid-October.
Q. What is the policy on dogs?
We accept dogs on the park at the owner’s discretion. There is a maximum of 3 dogs per unit on touring pitches or 2 small dogs in our static holiday caravans. We cannot permit dogs (with exception of assistance dogs) into any buildings on the park.
Q. Do you have WiFi on the park?
Wifi is available throughout the park provided by Skylight Broadband. You can contact them www.skylightbroadband.com for information about their services and charges.
Q. Do we need tokens for the showers?
No, you don’t need tokens as all the toilet/shower facilities are included.
Q. Do you have a laundry on site?
Yes, we have coin operated washing machines, a spinner and tumble dryers should you need to catch up on your laundry whilst away.
Q. Can we have a BBQ or Fire Pit on our pitch?
There is no problem having a BBQ on your pitch all we ask is that you raise the BBQ above the ground so that you do not burn/scorch the grass. Raised Fire pits are also permissible. Please ask reception for details of the location point for the safe disposal of your cold ashes.
Q. Are we allowed to have visitors when staying with you?
Visitors can come to see you whilst you are with us but no matter how short their stay they must report to reception to book in, receive a car pass and advice on parking areas.  Visitors are permitted between 10am and 10pm by prior arrangement only. The safety and security of all our guests is important to us and we have a duty to know exactly who is on the park at any time. We do not permit visitors with dogs and as an adult only park, we are unable to allow visitors with children.
Q. Can I put up a washing line?
Yes, you can put out a free-standing washing line, but we ask that you remove it once you’ve finished drying your clothes. Nobody wants to look at their neighbours washing all day and all evening whilst siting outside enjoying a relaxing holiday do they? We would not permit washing lines strung between trees/hedges and you would be asked to remove it immediately.

MY BOOKING

Q. Do I need to pay a deposit?
Yes, a deposit will be required to secure the booking. Payments are taken using a secure payment gateway.
Q. When is the balance due?
Touring pitch balances are due on arrival however, static holiday caravan balances are due at least 28 days prior to arrival.
Q. How do I pay?
Payments can be made in person, over the telephone or via our online booking system. We accept card or cash. All payments made by card are taken via a secure payment gateway.
Q. Can I book more than one pitch or holiday caravan?
We need each pitch or holiday caravan booking to be made in the name of the lead member of that party and therefore need the individual details for each booking.
Q. I’ve been before and/or know exactly where I want to be can I request a specific pitch or location?
Guaranteeing a specific pitch/location or requesting to be sited next to someone else in your group is possible on bookings of 5 nights or more by paying a £7.50 request fee per individual booking at the time of booking. Although it is of course dependent on availability at the time of booking. We will then endeavour to meet your request but reserve the right to change your pitch/location for operational reasons however should this be the case we would refund the request fee.
Q. I need to change some details on my booked holiday what should I do?
As soon as you know something needs to change on your existing booking please contact Reception immediately on 01803 558325 as it could impact on where you have been sited or our ability to honour a booking. Changes made after 14 days of booking will incur a £10.00 admin fee. Changes can only be made for your own booking and not on behalf of friends or relations on group bookings.  Should changes need to be made on a group of bookings then we need to hear from the lead person named on the individual bookings to comply with GDPR Regulations and protect your data.
Q. I cannot find my confirmation document. What should I do?
That is ok just contact Reception on 01803 558325 or email info@widdicombefarm.co.uk and ask for a replacement confirmation to be sent out. Please give us the name that the booking was made under, address and postcode as it makes it easier for us to find your original details.

CHECKING IN AND DEPARTURE TIMES

Q. How do we get to Widdicombe Farm?
Finding us is extremely easy as there are no narrow lanes to negotiate and easy access especially helpful if you have a larger unit. Click on the ‘FIND US’ link on the bottom of the pages on the website. Do not use google maps.
Q. What time can we check in?
Touring pitch bookings can check in from mid-day and Static Holiday caravan arrivals are from 3pm. We ask that all arrivals whether touring or static caravan are before 5pm.
Q. What if I get delayed on my journey and will not arrive by the requested arrival time of 5pm?
As soon as you know you will not be able to make the requested 5pm arrival time please telephone 01803 558325 to discuss the options available. We will accommodate you whenever we can but please note no touring pitch siting is permitted after dusk.
Q. What time do we need to vacate our pitch or static holiday caravan?
Touring pitches need to be vacated by 11:00am on the day of departure and the Holiday caravan departure time is 10:00am.

TOURING PITCH HOLIDAY GENERAL INFORMATION

Q. What is the AMP level on the pitch?
All our electric pitches have 10AMP supply this includes any serviced grass pitches for tents.
Q. Is it a grass pitch for my caravan/motorhome?
All caravan and motorhome pitches have an all-weather gravel surface. There is plenty of space for you to park a car, caravan or motorhome and site your awning side by side on the gravel. You then have a small grass area for sitting out on and relaxing.
Q. Can I put up an awning/ pup tent or gazebo?
Yes, you can although you will only have room for one of these next to your unit. If you have a caravan with an awning you cannot have a pup tent or gazebo as well.
Q. Can I park my car on my pitch?
Yes, you can park one car next to your caravan or motorhome. If you have an extra car in your booking you will be advised by Reception on arrival of the nearest parking area to your pitch.

STATIC HOLIDAY CARAVAN GENERAL INFORMATION

Q. Is the caravan heated?
You have electric heating in the caravan so you can keep nice and cosy if there is a chilly evening.
Q. Do I need to bring my own bedding and bed linen?
Yes, please bring your own duvets, pillows and bed linen as this is the safest and most hygienic way to operate during the covid-19 pandemic. However, we appreciate they can be bulky so if you’d rather, we can provide these items safely for a small additional charge. Please contact Reception to discuss your options and costs.
Q. Is all the cooking equipment included?
Your static holiday caravan is fully fitted out for you with all the crockery, pans, bowls, and cutlery you need. There is an undercounter fridge, microwave, and oven/hob. We have tried to cover everything that you may need but if during your stay you have an idea about another useful item to be added then we are open to suggestions.

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